The diagnosis is a service from Movinnov independent of the manufacturer's warranty.
In the event of a technical problem, we invite you to contact us for a diagnosis.
At the end of the diagnosis, we will consider the type of intervention on a quote.
Movinnov only works on Gocycle brand bicycles.
Hourly rate €120 including tax
Billed in 15 minute increments. Any quarter of an hour started is due.
1. Remote diagnostics determines whether the intervention is under warranty or not
Once this service has been ordered, we will contact you by WhatsApp from +33616114444. After determining the cause, Movinnov creates an intervention ticket with the manufacturer and submits a possible new order to you to validate by selecting one or more services such as overhaul, repair, etc.
You Order online
1a. Add the bike model, serial number, mileage of the bike.
1b. Description of the request
1 C. Attach by WhatsApp, any photo or video of the symptoms identified.
You pay a pre-payment of €30 including tax online,
2a. By card, after your order has been validated, by following the payment link sent by Movinnov by email or text message.
2b. By transfer, after your order has been validated, by consulting the Movinnov bank details in the attached order.
At your disposal for any questions on WhatsApp or SMS