on remote technical support

Movinnov works only on bicycles of the Gocycle and Stajvelo brands.

In the event of a technical problem, we invite you to contact us for a diagnosis.

At the end of the diagnosis, we will consider on estimate the type of intervention:

1. Remote Diagnosis

The Remote Diagnosis will determine if the intervention is under warranty or not. The diagnosis is a Movinnov service independent of the manufacturer's warranty. The Diagnosis is free and requires an online order at 0€ upstream by validating this service and attaching in comments: the Gocycle model, its serial number, the mileage of the bike, a video of the issue. Once this service has been ordered, we will contact you by WhatsApp from +33616114444. After determining the type of intervention, Movinnov creates an intervention ticket with the manufacturer and a new order will be necessary by selecting one or more of the following services:

At your disposal for any question on WhatsApp

Movinnov